Decor House provides customers with a 18-month furniture care service to ensure comprehensive care for your custom-made furniture. The main purpose of promoting this care program is to address various scratches, discrepancies, looseness, minor displacements, and more that may occur after using the furniture for some time, thus ensuring the safety and prolonging the lifespan of the furniture. This care service is an important part of our service, allowing us to continuously understand customer needs and provide room for continuous improvement to enhance service quality.
Our inspection scope includes the following:
- Checking if wall cabinets are detached or tilted.
- Checking for structural damage in bunk beds.
- Inspecting furniture doors, tracks, locks, hydraulic beds, sliding door wardrobes, and structures throughout the entire home.
Service Duration: Starting from the delivery date, within the 18-month period, there will be two free on-site inspection and care services, with one visit conducted before 9 months.
Service Objectives: By strengthening after-sales inspections and maintenance services, we aim to continuously enhance, improve, and update the service quality of our products.
Care Regulations: In accordance with the 12-year free structural caring warranty for custom-made furniture.